Frequently Asked Questions

How do I know which service or package I need?

Feel free to browse our services page and we will help guide you to the most suitable package for your project during your discovery session.

What happens during the introductory call?

We call you to confirm your interest, clarify project details like scope, timeline, location and schedule a time for your in-person (across Leuven) or virtual discovery call. The introductory call should be 10-15 mins.

How much does it cost?

Our pricing varies depending on your project type and our working hours. We offer a variety of options to fit your needs and budget. Please visit our service page or contact us for more information.

Do I need to tidy before you arrive?

No, it will be more useful to see your space in its typical state.

Will I be expected to throw things away?

It depends on your project. If your project is a decluttering one then most likely but you can choose to donate or sell the items you no longer need.

What happens during the discovery session?

We meet you virtually or in-person, see your space and interview you on your lifestyle, current challenges, and goals for the project. We discuss the most suitable package(s) for your project, explain the next steps and our T&Os. We plan this session to take up to one hour.

Is the service confidential?

Yes.

Can children or pets be at home during a session?

Yes, but it might lower our productivity; your project may take longer and cost you more.

Which areas around Leuven do you cover?

All suburbs in Leuven (Leuven Centrum, Heverlee, Kessel-Lo, Wilsele, Wijgmaal). However, if you are outside Leuven but within a 10km radius of Leuven Grote Markt we can also reach you for an in-person session. Beyond this we can look at a virtual session.

Are virtual sessions available?

Yes, we offer virtual sessions for some of our services. Refer to our services page or contact us for more info.

Are storage products included in the price?

No. We prefer to set up and test your home/office systems using what you have on hand. Based on your space we provide product recommendations for you to consider at your own pace and budget.

Do prices include VAT and travel?

Yes, our prices include VAT and travel within a 10km radius of Leuven Grote Markt.

What are your payment terms?

To confirm a session with us we require you to sign the client contract and pay a 25% deposit. The balance of the payment is required at the end of the session via EFT.

What is your cancellation or rescheduling policy?

48+ hours: Full deposit refund OR free rescheduling. Under 48 Hours Notice: Deposit forfeited OR one-time free rescheduling.

Can you help a family-owned or small business?

Yes we can. Refer to our services page or contact us for more info.

Which languages are services offered in?

For now we can best serve our clients in English only.